Mission01 / 02
To answer every call a service business gets, so a good operator stops losing work to whoever happened to be free to pick up.
Stay on the job. We'll get the phone.
We scope your agent, build it, train it on your prices and put it live on your number. You don't set anything up. When your hours change, you tell us and we change it.
Daytime overflow
Your lineGeniviv
Answered in 2s
After hours
Your lineGeniviv
No voicemail
Weekends & holidays
Your lineGeniviv
Books into your calendar
Qualified or urgent
GenivivYour team
Warm transfer
Every line answered24/7
Our mission and vision
Vision02 / 02
Every owner-operator with a front desk that never closes, and nobody had to be hired to sit at it.
Cut the distraction tax on your working day.
One phone interruption costs 23 minutes of getting your head back into the job. Three of them and you owe 9 minutes to the next hour.
Call 1 · 23 min
Call 2 · 23 min
Call 3 · 23 min
Hour ends · 60 min
Owed to the next hour+9 min
12h
A full working day, back in your week
The average time an owner spends managing calls
80%
Handled end to end by the agent
Resolved for the caller without ever reaching you
We build it, then we keep it running.
Forget do-it-yourself. Geniviv is an agency. We put the agent live on your number, and we're the ones who update it when your prices move.
We do the setup
We scope the call flows, build the agent and put it live. You never touch a dashboard.
Built around your rules
No generic template. We load your price list and your booking rules, down to the postal codes you won't drive to.
Updates on request
Prices move and hours change. You tell us what changed, we change it, and there's no ticket queue.
Support when you need it
You talk to the people who built your agent and know how it's wired.
| Job | Geniviv | You |
|---|---|---|
| Scope the call flows | Geniviv | |
| Write the knowledge base | Geniviv | |
| Load your price list | Geniviv | |
| Choose and tune the voice | Geniviv | |
| Set up the phone number | Geniviv | |
| Wire up the calendar | Geniviv | |
| Put it live | Geniviv | |
| Take the booked jobs | You |
Your share of the work1of 8
What we hold to.
Quality
Every caller gets the same answer they would get from you on a good day.
Reliability
It answers at 2am. Holidays too, and the Saturday you forgot to set an away message.
Impact
Measured in jobs you'd otherwise never have heard about.
Frequently asked questions.
The six that come up on nearly every discovery call. Anything else, ask us on yours.
Will the AI sound like a robot?
No. The voices are natural and they represent your brand professionally. Most callers treat it the way they'd treat whoever normally picks up your phone.
How much work is required from me?
Very little. We do the planning, the build and every update after it goes live. You stay on the job.
How does it know my specific business rules?
We don't use generic templates. Your agent is built around your pricing and your scheduling rules, so it works the way you already do.
What happens if I need to make a change?
You talk to us. We refine the system as the business grows, and you're talking to the people who built it.
Will this actually help me save money?
Yes. 85% of callers hang up on voicemail, so answering every one of them puts jobs on the calendar that you'd never have seen. You also get the admin hours back.
What am I paying the setup fee for?
The build. We scope your call flows, write the knowledge base, load your price list, tune the voice, set up the number and wire it into your calendar, then test the whole thing against real recordings before it takes a live call. It's $1,000 on Starter, $1,500 on Advanced and $2,000 on Pro, charged once.
Stop losing jobs to whoever picked up first.
We build the agent, train it on your business and put it live on your number. Start with a 20-minute call about how your phone works today.
Book your discovery callNo commitment. The consultation is free.
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